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| Contact Information, Payment, Shipping & Returns |
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| CHESS ACADEMY SHOP, Witali Braslawski CHESS ACADEMY Software- u. Buchverlag, Zwickauer Str. 21, 40627 Duesseldorf, Germany. VAT Number: DE812892246. TAX ID Number: 106/5038/1185 Finanzamt Duesseldorf-Sued. The company is represented by Witali Braslawski. You will get free and fast technical support. CONTACT phone: +49 211 71199111 and + 49 211 742826 or 0211-71199111 and 0211-742826 (inside Germany). |
| FREE SHIPPING WORLDWIDE through DHL/Deutsche Post WorldNet (air delivery, uninsured shipment) for orders from 100.00 USD. Low Order Fee 4.00 USD for orders under 100.00 USD. Every order is guaranteed to meet your satisfaction or you can return it to us unused within 14 days for refund of your purchase price, excluding shipping costs. Please contact us for details before returning. |
| WHAT PAYMENT OPTIONS are offered by Chess Academy!? We offer the following payment types: PayPal (also accepts all major cards like Visa, MasterCard, American Express, Diners Club, and JCB), Credit Card (Amex, VISA, Mastercard), debit cards from Switch/Maestro and Solo (UK) (only if issued in UK), Bank Wire Transfer, Online wire transfer, Cash on delivery (inside European Union only), Check, Cash as prepayment, Western Union and BidPay. Contact us for further details. |
| WHEN YOU PAY BY CREDIT OR DEBIT CARD, your order will be processed immediately. Postal mail shipments are initiated immediately. Products available electronically are generally ready for download immediately, or no more than 48 hours after you place your order. |
| BANK WIRE TRANSFER: To help minimize fees for wire transfers to foreign countries, you may send bank transfers to one of our accounts in Germany. Account Owner: Chess Academy Software Braslawski, Witali. IBAN: DE26300700240061969200 BIC/SWIFT-Code DEUTDEDBDUE Bank: Deutsche Bank PGK, Duesseldorf, Germany. For payments inside Germany please use the following banking account: Account owner: Braslawski, Witali c/o Chess Academy Software, Account number: 0619692, BLZ: 30070024, Bank: Deutsche Bank PGK, Duesseldorf, Germany. You will receive the account information also via e-mail after your order has been processed. Please note: You will receive your product once payment has been received. ONLINE WIRE TRANSFERS: They are applicable only for orders placed within Germany in Euro. Prerequisite: Your bank account has been activated for online banking, and you possess valid authorization and authentication information (such as PIN/TAN). The wire transfer will be processed using a Java applet on your system. For this wire transfer, all information exchanged between the account holder and the institution managing the account will be encrypted. For online wire transfers, the product is usually delivered immediately, whereas for traditional wire transfers, the product is delivered after receipt of funds. |
| CHECK: We accept all personal, business, and Cashiers checks. Please note that personal checks may be held for up to 10 business days. Please note that postal money orders must be in US dollar or EUR currency and drawn on an US or Germany Bank. Please send those postal money orders to our Office: Witali Braslawski CHESS ACADEMY Software- u. Buchverlag, Zwickauer Str. 21, 40627 Duesseldorf, Germany. You will receive detailed information by e-mail after your order is processed. Products will be shipped once payment has been received. |
| CASH: You can also send us cash by mail to the following postal address: Witali Braslawski CHESS ACADEMY Software- u. Buchverlag, Zwickauer Str. 21, 40627 Duesseldorf, Germany. You will receive notification of our postal address by e-mail after your order is submitted. Your order will be shipped as soon as payment is received. |
| We use SSL (Secure Sockets Layer) encryption technology to transfer your data securely. |
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